Frequently asked questions
Got questions about Dolphin Square? We've got you covered with a range of FAQs.
If you need more help, just get in touch & we'll be happy to help.
Viewing & Reservation
Can I arrange a viewing for evenings or weekends?
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Do I have to be present for a service technician to perform work?
You may be present. However, our team is happy to complete work requests with your permission to enter for your convenience.
Do you have on-site maintenance?
Yes, our professional maintenance team is here to help you with any work requests Monday through Friday 8 am - 5 pm. The maintenance team is available for maintenance emergencies 24 hours a day, 7 days a week.
An item in my unit needs repair. How do I get help?
We are always happy to help! Feel free to reach out to us via phone, email, your resident portal, or stopping by the office and we will make sure your service is brought to maintenance's attention.
What happens if I am locked out?
In the event you are locked out of your home during office hours, we are happy to assist you with a valid ID to gain access to your home. If you are locked out after hours, we do require that you contact a locksmith to provide you with access to your home.
What if I have a maintenance emergency?
Our onsite maintenance team is happy to assist you with any maintenance emergency 24 hours a day, 7 days a week. Simply call the office at 678.329.2119 and select option 3. Our on call technician will respond and assist you.
Moving-In
What will you do to prepare my apartment before I move in?
All homes are prepared for your move-in with care following stringent RAM guidelines by our professional onsite maintenance team. It is then thoroughly cleaned and inspected by our diligent community representatives, ensuring it is fresh and inviting. Welcome Home!
Do I have to be present for a service technician to perform work?
You may be present. However, our team is happy to complete work requests with your permission to enter for your convenience.
Do you have on-site maintenance?
Yes, our professional maintenance team is here to help you with any work requests Monday through Friday 8 am - 5 pm. The maintenance team is available for maintenance emergencies 24 hours a day, 7 days a week.
An item in my unit needs repair. How do I get help?
We are always happy to help! Feel free to reach out to us via phone, email, your resident portal, or stopping by the office and we will make sure your service is brought to maintenance's attention.
What happens if I am locked out?
In the event you are locked out of your home during office hours, we are happy to assist you with a valid ID to gain access to your home. If you are locked out after hours, we do require that you contact a locksmith to provide you with access to your home.
What if I have a maintenance emergency?
Our onsite maintenance team is happy to assist you with any maintenance emergency 24 hours a day, 7 days a week. Simply call the office at 678.329.2119 and select option 3. Our on call technician will respond and assist you.
Your Apartment
What will you do to prepare my apartment before I move in?
All homes are prepared for your move-in with care following stringent RAM guidelines by our professional onsite maintenance team. It is then thoroughly cleaned and inspected by our diligent community representatives, ensuring it is fresh and inviting. Welcome Home!
Do I have to be present for a service technician to perform work?
You may be present. However, our team is happy to complete work requests with your permission to enter for your convenience.
Do you have on-site maintenance?
Yes, our professional maintenance team is here to help you with any work requests Monday through Friday 8 am - 5 pm. The maintenance team is available for maintenance emergencies 24 hours a day, 7 days a week.
An item in my unit needs repair. How do I get help?
We are always happy to help! Feel free to reach out to us via phone, email, your resident portal, or stopping by the office and we will make sure your service is brought to maintenance's attention.
What happens if I am locked out?
In the event you are locked out of your home during office hours, we are happy to assist you with a valid ID to gain access to your home. If you are locked out after hours, we do require that you contact a locksmith to provide you with access to your home.
What if I have a maintenance emergency?
Our onsite maintenance team is happy to assist you with any maintenance emergency 24 hours a day, 7 days a week. Simply call the office at 678.329.2119 and select option 3. Our on call technician will respond and assist you.
Tenancy
Is there public transportation within close proximity of the buildings?
We are within walking distance of both the Marta Rail Line and bus routes. Please visit https://www.itsmarta.com/ for stops and pick up/drop off times.
Which school district are you in?
Chamblee City Heights is situated in the Dekalb County School District. Students residing with us will attend Huntley Hills Elementary, Chamblee Middle, or Chamblee High School.
What shopping centers are nearby?
As a resident at Chamblee City Heights, you are within walking distance of Chamblee Plaza featuring a Publix Supermarket, Whole Foods, and Home Goods. We are also excited to partner with local area businesses in nearby downtown Chamblee. Stay tuned for more information!
Maintenance
What will you do to prepare my apartment before I move in?
All homes are prepared for your move-in with care following stringent RAM guidelines by our professional onsite maintenance team. It is then thoroughly cleaned and inspected by our diligent community representatives, ensuring it is fresh and inviting. Welcome Home!
Do I have to be present for a service technician to perform work?
You may be present. However, our team is happy to complete work requests with your permission to enter for your convenience.
Do you have on-site maintenance?
Yes, our professional maintenance team is here to help you with any work requests Monday through Friday 8 am - 5 pm. The maintenance team is available for maintenance emergencies 24 hours a day, 7 days a week.
An item in my unit needs repair. How do I get help?
We are always happy to help! Feel free to reach out to us via phone, email, your resident portal, or stopping by the office and we will make sure your service is brought to maintenance's attention.
What happens if I am locked out?
In the event you are locked out of your home during office hours, we are happy to assist you with a valid ID to gain access to your home. If you are locked out after hours, we do require that you contact a locksmith to provide you with access to your home.
What if I have a maintenance emergency?
Our onsite maintenance team is happy to assist you with any maintenance emergency 24 hours a day, 7 days a week. Simply call the office at 678.329.2119 and select option 3. Our on call technician will respond and assist you.
Didn't find an answer?
Our team is always ready to answer your questions.
Have Questions?
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OFFICE HOURS
- Mon - Fri
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- Saturday
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- Sunday
- Closed
